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Ordering, delivery and returns
The bits worth knowing before you check out — no small print.
How to order
Add what you want to the basket and check out. You get a confirmation with your order number straight away.
Delivery
Local orders usually go out the same or next working day. We message you when yours is on the way.
Returns
Something not right? Tell us within 7 days and we replace it or refund you — no argument.
Questions first
Not sure which one you need? Message HelaaLights before you buy and we will tell you honestly.
How it works
Simple, from hello to done.
No confusing process, no runaround — just a few easy steps.
Explore Catalog
Browse our online collection of soft toys, educational puzzles, and tabletop games.
Select Favorites
Choose the items that match your child's age, interests, and developmental stage.
Secure Delivery
We carefully pack your items and dispatch them safely to your doorstep.
Play & Enjoy
Unbox your new toys and games for hours of joyful family bonding and learning.
Good to know
Ordering, delivery and payment
How do I place an order?
Add what you want to the basket and check out. You'll get an order reference, and we confirm every order on WhatsApp before it goes out.
How do I pay?
We'll send you an itemised order on WhatsApp and you can pay by UPI, card or cash — whatever suits you.
Do you take discount codes?
If we've given you one, type it in the code box on the basket and we'll apply it to your order.
Something arrived wrong — what now?
Message us the same day and we'll put it right. We'd rather fix it than argue about it.